First thing I did after the kickoff meeting was to conduct stakeholder interviews to gain a more holistic view and to understand business challenges.
The company is developing their first mobile application that connects to their anchor product -
Flyp Nebulizer, and they plan to start off launching a closed beta to test out with a limited number of customers. At this stage, they needed a system where the company employee can manually onboard users, update information, and extract statistics for better decision making.
The portal users for this system can be categorized into three user groups—customer support, data analysts, and engineers.